To Our Customers: Due to a technical issue, we did not receive email communications from 4/9/24 - 4/10/24. If you tried to reach us by email during that time frame, please re-send your email to appsdesk@ikonixusa.com. We apologize for any inconvenience this may have caused.
Attention! We currently have a 5 business day turnaround time for Calibration and Repair.
You may request a return authorization using a credit card by calling 1-847-367-4671. We are not currently able to accept credit card information via our online form.
Do not include any accessories (ex. test leads, probes) with your product when sending your instrument in to us. Ikonix is not responsible for any lost accessories.
Save your instrument settings before sending in your tester. Ikonix can not guarantee instruments will be returned with their programmed settings.
Standard RMA Terms & Conditions
*We are collecting your information in order to create and process your RMA. By clicking submit, you are consenting for us to use your data to process your RMA and service your instrument. View Our Privacy Policy.
By returning your instrument to Ikonix USA, you are authorizing Ikonix USA to calibrate and adjust your instrument when required. Information of intolerance/out of tolerance conditions will be indicated on your certificate and/or datasheets.
We guarantee calibration and repair for all instruments currently in production, as well as instruments discontinued no longer than 5 years. Our ability to calibrate and repair instruments discontinued greater than 5 years is dependent upon parts availability. We cannot support, calibrate, or repair instruments discontinued greater than 10 years.
Parts and Accessories are not applicable.
Instruments received for calibration that have been subject to gross misuse, shipping or customer damage will be subject to Flat Rate Repair pricing. Instruments received for calibration with minor damage that affects operation will receive an additional $200.00 fee.
Unless stated otherwise on the purchase order, all calibrated product come with a calibration recommendation interval of 1 year from the calibration date.
For trade-in requests, please note billing information is only collected to match your instrument to your account.
GREEN INITIATIVE We're committed to responsible manufacturing processes and environmental sustainability. We've removed all foam packaging in our service boxes, our new packaging is now made from 100% paper recyclable materials.
