RMA REQUEST

To Our Customers: Due to a technical issue, we did not receive email communications from 4/9/24 - 4/10/24. If you tried to reach us by email during that time frame, please re-send your email to appsdesk@ikonixusa.com. We apologize for any inconvenience this may have caused.

Attention!

We currently have a 5 business day turnaround time for Calibration and Repair.
Standard Calibration is included with Repair.
We currently are not processing return for credit requests via this form. To process a return for credit, please call us directly at 1-847-367-4671 or email info@ikonix.com.

Do not include any accessories (ex. test leads, probes) with your product when sending your instrument in to us. Ikonix is not responsible for any lost accessories.

Save your instrument settings before sending in your tester. Ikonix can not guarantee instruments will be returned with their programmed settings.

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Standard RMA Terms & Conditions

*We are collecting your information in order to create and process your RMA. By clicking submit, you are consenting for us to use your data to process your RMA and service your instrument. View Our Privacy Policy.

GREEN INITIATIVE
We're committed to responsible manufacturing processes and environmental sustainability. We've removed all foam packaging in our service boxes, our new packaging is now made from 100% paper recyclable materials.