CUSTOMER BENEFITS

Customer Happiness Promise

We strive to provide an amazing experience and quality products that will last for many years to come. If you’re not satisfied with your power source or electrical safety tester, return it within 45 days for a full refund. Calibrate annually with us, or one of our authorized partners, and we’ll extend your warranty an additional year for the service life of your tester, and at least five years after discontinuation. If it breaks during that time we promise to fix it for free (unless abuse or excessive damage is present). When your instrument reaches the end of its service life, we’ll responsibly recycle it and give you a discount on a replacement. Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).

Ikonix recommends that your power source or electrical safety tester be calibrated on a twelve-month cycle. A return material authorization (RMA) must be obtained from Ikonix. To obtain an RMA please contact our Customer Support team at 1-847-367-4671 or visit www.ikonixusa.com/support/rma-request

*Annual calibration and inspection must be made in each successive year starting one year after the original purchase date in order to remain eligible for extended warranty coverage beyond the standard warranty period (five years).